Need to know MORE about how it can work for YOU?

On this page you will find a selection of videos covering off the typical questions we get asked and many more!

Click each of the videos below to watch our answers, for ease we have even broken down into categories

Service Level – Accountants

Why don’t you whitelabel?

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Can you run payroll in other software?

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Does your service include P11D’s

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Is it just UK payroll that you do?

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Can you run annual payrolls?

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Do you offer HR Services

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How do we access our clients payroll reports?

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Do you offer a payroll journal service?

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What happens for clients at year end?

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Do you track and undertake enrolment / re enrolment duties?

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Do you work with all pension providers?

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Do you track holidays?

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How do we ensure the highest level of payroll quality.

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Journal and API Setup

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CIS

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P11D

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How do partners let us know about new clients?

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Do you chase clients for their instructions?

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Lets talk Money!

How and when do you invoice us?

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Do you charge for on-boarding a new client’s payroll?

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How is a re-run fee triggered?

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Do you charge extra for re-enrolment?

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What things are charged for over and above a standard payroll run?

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Same Day Turnaround

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Setting up

Can you register a PAYE schemes for Clients?

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Can you setup a Pension scheme for clients

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Backlog work

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What we will do if we find errors in previous data

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Getting started

What is the process for informing our clients of our decision to outsource

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How do Payroll sorted introduce themselves?

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Service Level – Your Client’s Perspective

Do you offer a service to pay my employees? (BACS)

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How we need to receive clients instructions.

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Do Clients get a payslips Portal

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Can payslips be sent via email?

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Do you do Post payslips?

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What if our clients don’t send there timesheet on time?

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Is there a sign-off step within the process for clients?

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Are clients allowed to make changes to the payroll?

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How do you send clients their payroll information?

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What are your cut off’s for clients sending in instructions?

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What Payroll Reports do you send to clients? and How?

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Payslip distribution for Director[s] only payrolls

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What format do instructions need to be sent to you in?

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Contractural & Engagement

Are we tied into a lengthy contract?

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What is the minimum number of payrolls you will take

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Who holds the (Brightpay) Backup/Data

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Other answers

What if our client approaches you directly for a cheaper fee

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What stops you from approaching our clients directly.

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End-client Questions

Do you offer a service to pay my employees? (BACS)

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The tax code is wrong !

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How and when do I pay HMRC

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What is my reference to pay HMRC and where do I find it?

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What are the deadlines for sending in instructions and what happens if I am late?

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What is the password for my payroll reports

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Whats my employees payslip password

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How do employees get access to the payslip portal

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What happens when an employee starts in regards to the portal?

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What happens when an employee leave in regards to the portal?

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How does my employee opt out the pension

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Do I need a pension scheme if I have no eligible employees

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Why do I need a Pension Scheme setting up when my employee has told me they they don’t want to be in a pension?

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Why do I need to enrol my employee into the pension if they have told me they don’t want to be in it?

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I have a new starter what do I need to do

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I have a leaver, what do I need to do

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Go-Proposal Webinar

Not sure how you found us but we recently did a joint webinar with Go-Proposal’s James Ashford, if you click the image, it will take you to the recording of the webinar. Like everything James does, the webinar was really well run and the feedback from other Accountants was really positive, the whole event was geared around how to profit from payroll, with the angle being how to profit from payroll whilst outsourcing – maybe worth a watch (if you are ever bored…) also might help with some of those initial outsourcing questions perhaps.

Accountants MasterMind 2022

Click the link below to watch our recent webinar with Simon of Accountants Mastermind.